Privacy Policy

About this policy

This policy explains how Photo Enhancer handles information when you edit images, use AI tools, create an account, make a purchase, or contact support. Read it together with our Terms of Service. For privacy questions, contact support@enhancerphoto.com.

What information do we process?

| Information | Examples and purpose | | --------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Account information | Email, name, sign-in details, and account identifiers used to provide and secure access. | | Images and instructions | Uploaded photographs, AI prompts, output images, file dimensions, and task settings used to deliver the requested processing. | | Task and credit records | Task identifiers, status, timestamps, errors, credit use, and refunds used for history, billing, and troubleshooting. | | Technical and security data | IP-related information, browser or device data, request records, and trial-limit identifiers used to prevent fraud and abuse. Trial controls can use an IP-derived hash; this does not make all request data anonymous. | | Payment records | Plan, order, payment status, and transaction references. Payment providers handle payment credentials; we do not store full card numbers on our servers. | | Support information | Feedback, email address when provided, page URL, and information you choose to send in a support request. |

Do not upload sensitive documents, intimate images, or other information that is unnecessary for your task. Obtain appropriate permission before processing another person's photograph. A face photograph is personal information even when you only intend to edit its appearance.

Browser editing and AI processing

Basic edits such as cropping and color adjustment can be performed in your browser. Starting an AI task is a separate action: the source image, instructions, and required task information are transmitted for processing. Upload and safety-screening steps can also send an image to our storage or processing partners before a result is available.

AI processing involves external service partners. They may process information in other countries and may retain task data under their own policies and applicable obligations. Do not assume that every partner immediately deletes inputs or that all processing is excluded from partner training uses. These terms do not grant unrestricted permission to publish your private uploads or train a model on them; however, we cannot promise a universal training exclusion across every partner's processing terms.

Why do we use this information?

We use information to:

• Carry out image processing, deliver downloads, and maintain account and task history.
• Manage sign-in, plans, credits, payments, and failed-task credit returns.
• Respond to feedback, billing questions, privacy requests, and abuse reports.
• Investigate errors, secure the service, enforce trial limits, and prevent misuse.
• Meet applicable legal, payment, accounting, and dispute-resolution obligations.

Where applicable law requires a particular legal basis or consent, we handle the relevant processing under those requirements. We do not sell your personal information.

Content safety and abuse investigations

Automated safeguards may analyze an image, an instruction, or a result for prohibited content. Their availability and scope vary by feature. A safety decision can block processing; checks can make mistakes and do not guarantee that every violation is detected. We may review a reported task and related records when investigating abuse or an appeal, limiting access to information needed for that investigation.

We may retain relevant security or abuse records when reasonably needed to investigate a serious incident, handle a dispute, or comply with law. We may disclose information to authorities when required or permitted by applicable law. Contact support to contest a decision; do not send illegal or non-consensual intimate material as an attachment.

Who receives information?

We share information as needed with partners that provide image processing, hosting and storage, authentication, payment processing, security, or support operations. Different partners receive the information needed for their role; a payment provider does not need your editing prompt to take payment. We may also disclose information to comply with lawful requests or protect people and the service against serious abuse.

If processing takes place outside your country, the applicable protections and your rights can differ. Contact us with questions about your particular use before submitting highly sensitive information.

Image expiry and retention

New uploads normally have a 24-hour access window. After a task completes, guest results are normally available for 1 day and signed-in account results for 7 days; related source images can also be extended to the task result's expiry. Expired assets are no longer available through the normal image-reading endpoint.

Expiry is not a promise of physical deletion at exactly 24 hours. Storage cleanup runs separately, and provider records, backups, task metadata, payment records, support messages, or information preserved for security or legal reasons may remain longer. Where the account interface provides task deletion, use it to remove a task; contact support for broader deletion requests.

We retain account, transaction, support, and security information for the purposes described above and relevant legal requirements. Retention depends on the record and circumstances, rather than a single fixed period for all data. We remove or minimize information when it is no longer needed, subject to applicable obligations and operational constraints. Save the results you need; this service is not permanent image storage.

Cookies and security

Cookies and similar storage can keep you signed in, remember preferences, and support security and usage controls. Browser settings let you manage or delete cookies; blocking essential cookies may prevent account features from working.

We use HTTPS for public service traffic and access controls intended to limit access to stored images and account data. No online system is completely secure. Protect your account and avoid sharing result links or credentials with people you do not trust. Report suspected unauthorized access to support.

Your privacy choices and requests

Depending on applicable law, you may request access, correction, a copy of your information, deletion, restriction, or objection to certain processing. Email support@enhancerphoto.com with the account email and a description of the request. We may verify your identity before responding, and some information may need to remain for legal, fraud-prevention, accounting, or dispute purposes. We will explain relevant limitations rather than promise that every request can erase every record immediately.

The service is intended for adult account holders. An adult may process an ordinary family image with the necessary permission, but must not submit sexualized or exploitative images of children. If you believe a child has created an account or their information has been misused, contact support without attaching unlawful material.

Updates and contact

We may revise this policy when processing practices or requirements change. The revision date appears above; material changes may also be announced through the service. Privacy questions, requests, and concerns can be sent to support@enhancerphoto.com.